Call Recording

Call recording that captures every opportunity.

Protect your business and perfect your customer experience–all while powering up your team. With EPB Connect360 Call Recording, effortlessly record, review, and analyze calls with AI-driven insights. Secure and reliable, EPB Connect360 Recording gives you the edge in compliance, training, and customer service.

Features & Benefits

Crystal-clear audio quality—Hear every detail of every conversation.
Encrypted, tamper-proof cloud storage—Meets the most stringent industry standards, including finance and health.
Designed for HIPPA compliance—Encrypted security plus AI tools provide call quality insights without compromising patient privacy.
AI-powered speech analytics—Provides accurate transcriptions, detects trends to improve customer interactions, and can automatically score calls on criteria like adherence to script.
Auto data redaction—Automatically remove sensitive information from recordings & transcriptions.
Intuitive search & playback tools—Find and review recorded calls quickly and see visualizations of silence and talk-over.

Our All-In Promise

Only EPB is All In for your company, providing you with advantages others simply can’t.

All-In Fiber

The only 100% fiber optic internet with equal upload and download speeds.

All-In Value

Upfront pricing with no misleading introductory offers—just more for your money.

All-In Service

Our Chattanooga-based EPB Tech Pros^SM are always there when you need them—24/7/365.

All-In Reinvestiment

Unlike other providers, your money stays right here, helping Chattanoogans prosper.

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