Call Reporting

Turn every call into a valuable business insight

In today’s competitive business world, real opportunities are fleeting. But with real-time, AI-powered insights into your inbound and outbound calls, you now have the power to grab every one. Plus, you can quickly fix those little performance issues before they are not so little anymore.

Identify training opportunities & improve agent performance

Turn calls into consistently satisfied customers

Unlock sales & marketing insights hidden in your call data

Let us show you how EPB Connect360 Call Reporting delivers real-time visibility into every customer interaction

Real-time & historic reporting—track call activity, response times, and agent performance at a glance.
Missed call alerts—ensure no call goes unanswered with instant notifications.
Wallboards & dashboards—monitor live call stats with customizable visual displays.
Call queue insights—reduce wait times and improve customer satisfaction.
Performance analytics—identify trends and optimize team productivity.
Mobile & remote access—manage and analyze call reports from anywhere, on any device.

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Advanced call filtering for advanced insights.

It’s never been easier to track key metrics like call duration, volume, and outcomes to gain the data-driven insights you need to optimize performance, enhance customer interactions, and boost efficiency. With one intuitive dashboard you can analyze trends, refine call-handling strategies, and continually improve. Advanced Call Filtering turns raw data into real advantages. Let us show you how.

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