Contact Center, Receptionist Dashboard & SMS Conversations

Elevate every customer interaction—from first call to final reply.

Customers want fast, reliable service when they reach out to your business. Empower your front line teams with the EPB Connect360 tools that deliver a consistent, professional experience that saves time, improves collaboration and strengthens customer satisfaction. Whether you’re managing a contact center, a busy front desk or SMS conversations, we help you simplify complexity and stay connected.

Contact Center

Smarter call handling. Centralized communications.

Improve first-call resolution by giving agents the tools to handle every customer interaction efficiently. EPB Connect360 Contact Center brings call control, instant messaging, presence, and directories together in a single, intuitive interface. With drag-and-drop simplicity and real-time colleague visibility, agents spend less time searching and more time serving customers.

Monitor colleague availability with a Busy Lamp Field for up to 30 users
Manage voicemail visually with click-to-playback or callback
Instant message coworkers or drag calls into chats for seamless transfers
Control recordings with pause/resume for sensitive conversations
Click-to-dial or conference with a simple drag-and-drop
Integrate with Outlook contacts to dial directly without extra steps

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Receptionist Dashboard

Communications management for any size business

Give every caller a first-class experience with the smartest way to manage calls and customers. With one intuitive Windows app, EPB Connect360 Reception streamlines call handling, boosts efficiency, and connects every caller with the right team member every time. User-friendly controls like drag-and-drop transfers keep your reception team in control—no missed calls, no frustrated customers.

See the ringing/engaged/available status of up to 50 colleagues at a time.
Instant Message any colleague and drag a live call onto the IM session to transfer.
Make blind, announced, or warm transfers to a user’s phone, mobile or voicemail.
See your colleagues’ availability at a glance with calendar integration.
Attach notes to calls when you transfer them.
Assign quick keys for any action for fast, mouse-free use.
Hold and link a call to a busy user. When they’re available, Connect360 Reception will notify or automatically transfer the call.
Pre-define and pin groups of both internal and external contacts to make them easy to find.

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SMS Conversations

Turn texting into your next customer service channel

Expand your reach and boost customer satisfaction. SMS Conversations makes text messaging a frontline support channel, enabling agents to respond quickly and keep threads active across time zones and schedules.

Offer customers two-way SMS for instant, convenient support
Route messages to the right teams with overflow and supervisor management
Share images and PDFs through secure links in your text bundle
Send and receive messages with CRM contacts and leads
View conversation history to pick up where the customer left off
Keep threads active, even if a customer takes longer than 24 hours to respond

Our All-In Promise

Only EPB is All In for your company, providing you with advantages others simply can’t.

All-In Fiber

The only 100% fiber optic internet with equal upload and download speeds.

All-In Value

Upfront pricing with no misleading introductory offers—just more for your money.

All-In Service

Our Chattanooga-based EPB Tech Pros^SM are always there when you need them—24/7/365.

All-In Reinvestiment

Unlike other providers, your money stays right here, helping Chattanoogans prosper.

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