Click on each feature name below for a detailed description.
Enables the tracking of calls made outside the group by prompting users to enter an account code. The system does not validate the entered codes—so calls are not blocked based on the code. Account codes are created and managed by the group administrator and can range from two to 14 digits in length.
Account Codes can also be used on a per-call basis. Users may enter an account code by dialing a feature access code before placing a call, or by briefly pressing the switch-hook during a call and dialing the feature access code (for example, to log an incoming client call).
Note: Groups themselves cannot have Account Codes. When Account Codes are enabled, the Authorization Codes service is also available.
Restricts outbound calls made outside the group by requiring users to enter an authorization code. Calls are only connected if a valid code is entered. Authorization codes are managed by the group administrator and can also be two to 14 digits long.
Note: Groups cannot have this service. When Authorization Codes are enabled, the Account Codes service is automatically available.
Ideal for screening out unwanted robocalls, telemarketers, and other unidentified callers.
Allows users to automatically reject calls from anonymous callers who have deliberately blocked their Caller ID. When this feature is activated through the web interface, callers without available identification hear a message informing them that their call cannot be completed because the recipient is not accepting anonymous calls at that time. The user’s phone does not ring, and there is no indication that an attempt was made. This feature does not affect calls made within the user’s group.
Auto Attendant is a powerful, flexible tool that manages incoming calls and directs them to the appropriate destination through caller interaction. It functions as an automated receptionist—answering calls, greeting callers with a personalized message, and offering options such as connecting to an operator, dialing by name or extension, leaving a message, listening to an announcement, or selecting from a custom menu (for example, “Press 1 for Marketing, 2 for Sales,” and so on).
Auto Attendant is a core feature of the EPB Connect360 product offering and does not require any third-party integration. Businesses can tailor the setup to meet their unique call-handling needs.
Provides automated receptionist capabilities with additional support for direct transfers to voicemail and custom announcements.
Includes all Unlimited features, plus support for submenus and holiday schedules to manage more complex call flows.
Designed for advanced or internal routing needs, such as:
Prevents other users from barging in on an active call. When this feature is assigned, the user’s calls cannot be interrupted or joined by others using the Barge-In feature.
The Busy Lamp Field (BLF) service allows users with a SIP attendant console phone to monitor the call status of selected users within their group or enterprise. Through the busy lamp indicators on the phone, users can see whether colleagues are available, on a call, or receiving a call—helping receptionists and attendants manage calls more efficiently.
Users can configure a list of up to 50 monitored users. The SIP attendant console phone then subscribes to that list and automatically receives real-time updates about each user’s status, including:
This feature enables streamlined call handling and improved visibility across teams using SIP-enabled consoles.
Calling Line ID Delivery Blocking prevents a user’s name and number from being displayed to the person they are calling. When this feature is enabled, any outbound calls made to parties outside the group or enterprise will have the caller’s identity withheld.
Redirects all incoming calls to another phone number of the user’s choice. Users can activate or deactivate this feature by dialing a feature access code or through their DriveUC web interface. When activated, the user must specify the number to which calls should be forwarded.
Automatically forwards incoming calls to another destination when the user’s line is busy. This feature can be turned on or off using a feature access code or via the DriveUC web interface. When enabled, the user must specify the forwarding number.
Allows users to set up an alternate destination (such as a mobile phone) where calls will be redirected if the primary device—such as a desk phone—becomes unreachable or disconnected.
Enables users to define specific rules for when incoming calls should be forwarded to another number. Calls are redirected only when they meet user-defined criteria such as caller ID, time of day, or day of week. Users can manage this feature through the DriveUC web interface, setting both the forwarding destination and multiple customized criteria for flexibility and control.
Allows a user to temporarily place an active call on hold. This feature can be used to pause a conversation before transferring the call, moving to another device, or resuming after a brief interruption.
Provides users with access to view details about their placed, received, and missed calls. Call Logs make it easy to review call history and track communication activity.
Sends an email or text message notification when incoming calls meet specific user-defined criteria. Users can configure this feature through the DriveUC web interface by setting the notification address and defining criteria such as caller ID, time of day, or day of week. Multiple rules can be created to ensure important calls are never missed.
Allows users to automatically call back the last number that attempted to reach them—whether the call was answered or missed. By dialing the Call Return feature access code, the system redials and connects the user with that caller.
Notifies a user of an incoming call while they are already on another line, allowing them to place the current caller on hold and switch between calls as needed.
Displays the name and number of incoming callers, helping users identify who is calling before answering.
Enables users to transfer an active call to another destination. Transfers can be performed as:
Allows a user to answer a call ringing on another phone within their group. The user simply dials the designated feature access code followed by the ringing phone’s extension to pick up the call.
Extends Directed Call Pickup by allowing a user to join (barge in on) an active call within the same group, creating a three-way conversation. Administrators can configure whether a warning tone is played when a barge-in occurs.
Prevents incoming calls from ringing the user’s phone by marking the line as unavailable. Callers hear a busy signal or are redirected according to system settings. Users can activate or deactivate this feature using a feature access code or through the DriveUC web interface.
Routes incoming calls to multiple devices based on user-defined preferences, ensuring important calls are always answered. Users can create alerting policies that combine sequential ringing (one device at a time) and simultaneous ringing (all devices at once).
Hoteling enables mobile or hybrid employees to share office phones and workspaces as needed—similar to reserving a hotel room. This feature supports flexible work environments by allowing users with guest privileges to temporarily log in to a host phone through their web or voice portal. Once logged in, the guest can make and receive calls as if they were at their own desk, maintaining their personal user profile and settings.
Allows designated users within a group to manage incoming calls through a shared Hunt Group phone number. When a call is received, it is distributed to available members based on the hunt pattern selected by the group administrator.
Provides an instant, on-demand conference bridge for group members. When a user dials the designated group number, the system automatically calls all participants and connects them into a multi-party conference as they answer. Each conference supports up to 20 participants and can be expanded by stacking additional groups.
Allows users to quickly redial the last number they called by dialing a feature access code (for example, *66).
Notifies a user’s SIP device when a new voicemail message is received.
Allows administrators to upload a custom audio file (such as music, messages, or advertising) that plays for callers placed on hold. Accepts standard .wav files. EPB provides a royalty-free default file for customers who choose not to use their own branded audio.
Enables users to make and receive multiple simultaneous calls across different devices or shared call appearances (SCAs). This feature is ideal for users who manage calls from several locations or endpoints under a single phone number.
Allows users to add multiple parties to an existing call, creating a multi-party conference. The maximum number of participants is configurable at the system level (up to 15 total, including the originator). This feature functions similarly to Three-Way Calling but supports a larger group.
Lets users define criteria that cause certain incoming calls to trigger a unique alert tone or ringing pattern. Users can set conditions such as caller ID, time of day, or day of week to identify priority callers. Multiple rule sets (profiles) can be created to help distinguish high-priority calls from general ones.
Allows users to hide their information from group or enterprise directories. When enabled, the user’s name and extension will not appear in internal listings visible to other users.
Enables intercom-style, user-to-user communication within an organization. By dialing the Push-to-Talk feature access code followed by another user’s extension, the system opens a direct, two-way voice path. The called party’s phone automatically answers, allowing immediate conversation. Both users and administrators can configure accept or reject lists—including wildcard entries—for customized control over who can initiate Push-to-Talk sessions.
Allows users to define criteria that determine which incoming calls are accepted. Only calls that meet the specified conditions (such as caller ID, time of day, or day of week) are connected; all others are blocked, and callers hear a message that the user is not accepting calls. Users can configure and manage these settings through the DriveUC web interface, creating multiple criteria sets as needed.
Routes incoming calls sequentially through a predefined series of lines until an available one is found—functioning like traditional “hunting.” When one line is busy, the call automatically forwards to the next available line in order.
Allows a single phone line to appear on multiple phones (up to 35 devices). Incoming calls ring on all assigned phones simultaneously, connecting to the first one answered.
Common uses:
Allows users to quickly call up to 100 frequently dialed numbers using two-digit shortcut codes. Each code is preceded by a configurable prefix (0–9, A–D, *, or # by default). Users can easily program and manage their Speed Dial directory through the DriveUC web interface.
Enables a user to connect two other parties in a single call, allowing all three participants to speak with each other simultaneously.
Provides users with a personal messaging service where callers can leave recorded messages when the user is unavailable or does not answer.
Sends voicemail messages directly to a user’s email inbox as an email message with an attached .wav audio file. When available, the caller’s name and number are included in the subject line. This feature allows users to listen to messages from any device with email access.
Automatically transcribes voicemail messages and delivers them as text messages (SMS) to the user’s mobile device, providing a quick and convenient way to read messages on the go.